Shipping policy

Shipping Policy

Last updated: 16 August 2026

This Shipping Policy explains how we process, dispatch and deliver orders placed on seoulandsaint.com. It forms part of our Terms and Conditions.

1. Where We Ship

We currently ship across India to all pin codes serviced by our courier partners.

You can check serviceability by entering your pin code on the product page or at checkout. If your pin code is not serviceable, you will not be able to complete the order.

International Shipping

We ship internationally. Please note:

  • International orders may attract customs duties, import taxes and clearance fees levied by the destination country. These are payable by the recipient and are not included in the price you pay us.
  • Delivery timelines for international orders are typically [7–21] business days after dispatch, depending on destination and customs clearance.
  • Cash on Delivery is not available on international orders.
  • If an international shipment is refused or abandoned at customs, any duties, return charges and shipping costs incurred will be deducted from your refund.
  • Some destinations may be unserviceable. If we are unable to ship to your address, we will cancel the order and refund you in full.

2. Order Processing Time

  • Orders are processed on business days (Monday to Friday, excluding public holidays).
  • Orders are typically dispatched within [1–3] business days of order confirmation.
  • Orders placed after 12:00 AM (midnight IST), or on a Saturday, Sunday or public holiday, are processed on the next business day.
  • During new drops, sale periods and festive season, processing may take an additional [1–2] business days.

You will receive a dispatch confirmation with tracking details by email and SMS once your order leaves our facility.

3. Delivery Timelines

Estimated delivery times after dispatch:

Region Estimated delivery
Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) [2–4] business days
Other Tier 1 and Tier 2 cities [3–6] business days
Remote areas, North-East, Jammu & Kashmir, Andaman & Nicobar [6–10] business days

These timelines are estimates provided by our courier partners and are not guaranteed. Delivery may be delayed by weather, courier backlogs, regional restrictions, strikes, or other factors outside our control.

4. Shipping Charges

  • Free shipping on all orders above ₹2,499. Orders below this value attract a flat shipping charge of ₹[Y].
  • Cash on Delivery is available only on orders up to ₹999. As this is below the free shipping threshold, all COD orders attract the applicable shipping charge, in addition to the COD handling fee below.
  • Cash on Delivery orders attract a COD handling fee of ₹79 per order, charged separately.
  • Discounts, coupon codes and promotional offers are not applicable on Cash on Delivery orders. To avail an offer, please choose a prepaid payment method at checkout.

All applicable charges are displayed at checkout before you confirm your order.

5. Cash on Delivery

  • COD is available on domestic orders up to a maximum order value of ₹999, and only at serviceable pin codes. It is not available on international orders.
  • For orders above ₹999, please use a prepaid payment method — UPI, debit or credit card, net banking or wallet.
  • A COD handling fee of ₹79 applies per order, over and above the order value and shipping charge.
  • No discount, coupon code or promotional offer can be applied to a COD order. Prices shown for COD are at full value.
  • COD may be disabled for certain pin codes, during sale periods, or for customers with a history of refused deliveries.
  • Payment must be made in full to the delivery executive at the time of delivery. Some couriers accept UPI at the doorstep; this depends on the courier and is not guaranteed.

6. Order Tracking

Once dispatched, you will receive a tracking number and courier link. Tracking information may take up to 24 hours to become active after dispatch.

You can also track your order by logging into your account on the Site, or by contacting us at seoulandsaint@gmail.com with your order number.

7. Delivery Attempts and Failed Delivery

  • Our courier partners will typically make up to [3] delivery attempts.
  • Please ensure the phone number you provide is reachable. Couriers often call before delivery.
  • If delivery fails after all attempts, or the package is refused, the order will be returned to us.

For returned-to-origin (RTO) orders:

  • Prepaid orders: we will refund the order value. Shipping charges paid, and the cost of return shipping, may be deducted.
  • COD orders: repeated refusal of COD orders may result in COD being disabled for your account or pin code.

8. Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate delivery address including pin code, landmark and a reachable phone number.

If you notice an error, email us at seoulandsaint@gmail.com before dispatch and we will try to correct it. Once an order is dispatched, the address cannot be changed.

We are not liable for non-delivery or loss resulting from an incorrect or incomplete address.

9. Damaged or Tampered Packages

Please inspect the package at the time of delivery. If the outer packaging appears opened, damaged or tampered with:

  • Refuse the delivery if possible, and
  • Email us at seoulandsaint@gmail.com within 24 hours with photographs of the package.

If you accept a visibly damaged package, we may be unable to process a claim with the courier.

10. Missing or Lost Shipments

If tracking shows no movement for more than [7] days, or shows delivered but you have not received the package, contact us at seoulandsaint@gmail.com within [48 hours] of the reported delivery.

We will raise an investigation with the courier. Investigations typically take [5–10] business days. Once concluded, we will either reship the order or issue a refund, at our discretion.

11. Multiple Items and Partial Shipments

Orders containing multiple items may occasionally be shipped in separate packages, arriving on different dates. You will receive separate tracking details for each. No additional shipping charge applies.

12. Contact

For any shipping-related query:

Seoul & Saint Andheri, Mumbai, Maharashtra, India – 400093 Email: seoulandsaint@gmail.com Support hours: Monday to Friday, 9:00 AM to 6:00 PM IST