Refund policy

Return & Refund Policy

Last updated: 16 August 2026

We want you to love what you order from Seoul & Saint. If something isn't right, this policy explains your options. It forms part of our Terms and Conditions.

1. Return Window

You may raise a return or exchange request within [7] days of delivery.

Requests raised after this window cannot be processed, except where the product is defective and the defect was not reasonably apparent on delivery.

2. Eligibility Conditions

To be eligible for return or exchange, the product must be:

  • Unused, unwashed and unaltered
  • Free from stains, marks, perfume, deodorant, makeup or body odour
  • In its original condition with all tags, labels and stickers intact
  • Returned in the original packaging where possible

Products that do not meet these conditions will be rejected and shipped back to you at your cost. We reserve the right to be the final judge of a product's condition.

3. Non-Returnable Items

The following are not eligible for return or exchange:

  • Items marked Final Sale, Clearance or No Return on the product page
  • Customised or personalised products
  • Innerwear and intimate garments, for hygiene reasons
  • Free gifts, promotional items and gift cards
  • Products damaged due to misuse, improper washing, or normal wear and tear

4. What Is Not a Defect

Because our garments are made from natural and blended fabrics and use screen and digital printing, the following are inherent to the product and not treated as defects:

  • Minor variation in shade between the product photograph and the actual garment, or between two units of the same colour
  • Print placement variation of up to [±1.5 cm]
  • Measurement variation of up to [±1.5 cm] from the published size chart
  • Slight texture or weave irregularity natural to cotton fabric
  • Loose thread that can be trimmed without affecting the garment

Please refer to the size chart on each product page before ordering. Ordering the wrong size is not a defect, but is eligible for exchange under this policy.

5. How to Raise a Request

  1. Email seoulandsaint@gmail.com or use the returns form at seoulandsaint.com/pages/returns within the return window.
  2. Include your order number, the item(s) concerned, the reason, and clear photographs of the product with tags visible. For a defect or wrong item, photographs are mandatory.
  3. We will review and respond within [2] business days.
  4. If approved, we will arrange a reverse pickup where your pin code is serviceable, or share a self-ship address if it is not.

Do not ship anything back before your request is approved. Unapproved returns will not be accepted or refunded.

6. Return Shipping Costs

Reason for return Who pays return shipping
Defective, damaged or wrong item sent We do — free reverse pickup
Size exchange [Free for the first exchange per order; ₹[X] thereafter]
Change of mind ₹[X] reverse pickup fee, deducted from your refund

Where reverse pickup is unavailable at your pin code, you may self-ship. For an eligible return, we will reimburse reasonable courier charges up to ₹[X] on submission of the receipt.

7. Exchanges

  • Exchanges are available for a different size or colour of the same product, subject to stock availability.
  • Only [one] exchange is permitted per item.
  • If your preferred size or colour is unavailable, we will offer a refund or store credit instead.
  • Exchange orders are typically dispatched within [2–3] business days of the returned item reaching us.

8. Refunds

8.1 Processing

Once we receive and inspect the returned item, we will notify you of the outcome. If approved:

  • Prepaid orders: refunded to the original payment method within [5–7] business days of approval. It may take an additional [2–5] business days for your bank to reflect the credit.
  • COD orders: refunded by bank transfer (NEFT/UPI) within [5–7] business days. You will need to share your account details or UPI ID.
  • Store credit: issued instantly as a coupon code, valid for [12] months.

8.2 What is refunded

  • The product price is refunded in full.
  • Original shipping charges and COD handling fees are non-refundable, unless the return is due to our error.
  • For international orders, customs duties, import taxes and clearance fees paid to the destination country are non-refundable and cannot be recovered by us.
  • Where a return fee applies under Section 6, it is deducted from the refund.
  • If a discount applied to your order was conditional on a minimum cart value, and returning an item takes the order below that threshold, the discount will be recalculated and the difference adjusted from the refund.

9. Order Cancellation

  • Orders can be cancelled free of charge before dispatch. Email seoulandsaint@gmail.com with your order number.
  • Once dispatched, orders cannot be cancelled — please use the return process instead.
  • We may cancel an order at our end for reasons set out in our Terms and Conditions, including stock unavailability or suspected fraud. Any amount paid will be refunded in full.

10. Wrong or Missing Item

If you receive an incorrect item, or an item is missing from your order, contact us within [48 hours] of delivery with photographs of the package, its contents and the packing slip. We will arrange a replacement or full refund at no cost to you.

We recommend recording an unboxing video for orders containing multiple items — it substantially speeds up resolution.

11. Misuse of the Return Policy

We reserve the right to refuse returns, disable Cash on Delivery, or restrict future orders where we detect a pattern of abuse, including repeated returns of worn garments, an unusually high return rate, or fraudulent claims.

12. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.

13. Contact

Seoul & Saint Andheri, Mumbai, Maharashtra, India – 400093 Email: seoulandsaint@gmail.com Support hours: Monday to Friday, 9:00 AM to 6:00 PM IST